My Account

The My Account section lets you manage your personal information, security settings, and communication preferences. Access it by clicking your profile menu in the top-right corner and selecting My Account.

My Account Navigation

When you open My Account, you’ll see a sidebar with these sections:

Section	Description
Account Information	Your username and email address
Personal & Business Details	Your personal info, company details, and tax forms
Billing Information	Payment details for receiving royalties
Change Password	Update your account password
Plans & Payment History	Manage your subscription plan
Login History	View login activity on your account
Notifications	Email communication preferences
API Tokens	Manage API access (if enabled)
Webhooks	Configure event notifications (if enabled)

Note: API Tokens and Webhooks are only visible if your account has API access enabled. These options appear in the profile dropdown menu (top-right corner) rather than in the My Account sidebar.

---

Account Information

View and update your basic account details:

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click Account Information in the sidebar

This page shows:

• Username - Your account username (cannot be changed)
• Email - Your email address (can be updated)

Changing Your Email

1. Enter your new email address in the Email field
2. Click Submit
3. Check your new email for a verification link
4. Click the link to confirm the change

Social Account Connection

If you signed up using Google or Facebook, you’ll see an option to disconnect your social account. This allows you to switch to email-based login.

---

Personal & Business Details

Complete your personal and business information to enable all platform features, including receiving royalty payments.

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click Personal & Business Details in the sidebar

You’ll see cards for each required step:

Personal and Business Details

Enter your personal information and company details (if applicable). This information is used for:

• Account records
• Tax reporting
• Compliance purposes

Verified Information

Once your information has been verified, changes may require additional verification. A warning will appear if you try to modify verified data.

Tax Forms

Based on your location and business type, you’ll need to complete the appropriate tax form:

Form	Who Needs It
W-9	US-based individuals and businesses
W-8BEN	Non-US individuals
W-8BEN-E	Non-US companies and entities

Only the relevant form for your situation will be displayed. See Tax Information for detailed instructions.

Personal Identity Verification (KYC)

All accounts must complete identity verification (KYC) to fully activate their account. Until KYC is complete, you cannot distribute releases or receive payments. This is a regulatory requirement that protects you and ensures compliance with financial regulations.

The verification process includes:

1. Upload a government-issued ID (passport, driver’s license, or national ID)
2. Complete a selfie verification
3. Wait for processing (typically completed within minutes)

For complete details on the verification process, see Account Verification.

---

Billing Information

Set up how you receive royalty payments.

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click Billing Information in the sidebar

Complete Personal Details First

You must complete your Personal & Business Details before you can set up payment information.

Payment Details

Add your bank account or payment method for receiving royalties. You’ll need:

• Bank name and account details
• Routing information (varies by country)
• Account holder name matching your verified identity

---

Change Password

Update your account password for security:

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click Change Password in the sidebar
4. Enter your new password
5. Confirm your new password
6. Click Submit

The password strength indicator shows how secure your password is as you type. Aim for a strong rating.

Strong password tips:

• At least 12 characters
• Mix of uppercase and lowercase letters
• Include numbers and symbols
• Not used on other sites
• Not based on personal information

---

Plans & Payment History

Manage your subscription and view payment history. See Subscription & Billing for detailed information about:

• Available plans
• Upgrading or downgrading
• Payment history
• Billing details

---

Login History

Monitor all login activity on your account:

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click Login History in the sidebar

The login history table shows:

Column	Description
IP Address	The IP address used to access your account
Country	The country where the login originated
State	The state/region of the login location
City	The city of the login location
First Login	When this device/location first accessed your account
Last Login	The most recent login from this device/location

Suspicious Activity

If you see login activity from locations you don’t recognize, change your password immediately and contact support.

---

Notifications

Control what email communications you receive from LabelGrid:

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click Notifications in the sidebar

You can configure these options:

Setting	Description
Receive tips	Get helpful tips on how to use LabelGrid features effectively
Receive news	Stay informed about LabelGrid news, feature updates, and announcements
Unsubscribe from all	Opt out of all non-essential emails

Click Submit to save your preferences.

Transactional Emails

Important emails about your account, payments, and releases cannot be unsubscribed from. These include payment confirmations, security alerts, and delivery status updates.

---

API Tokens

If your account has API access enabled, you can manage your API tokens:

1. Go to your profile menu (top-right corner)
2. Select My Account
3. Click API Tokens in the sidebar

From here you can:

• Generate new API tokens
• View existing tokens
• Revoke tokens

See API Overview for more information about using the LabelGrid API.

---

Webhooks

If your account has API access enabled, you can configure webhooks to receive real-time notifications:

1. Click your profile icon in the top-right corner
2. Select Webhooks from the dropdown menu

Webhooks allow you to automate workflows by receiving notifications when events occur, such as:

• Releases being delivered to stores
• Delivery failures
• Payment statements ready

See Webhooks for complete setup and configuration instructions.

---

Need Help?

If you need assistance with your account, contact our support team.