Monitoring Deliveries

After submitting your release, you’ll want to track its progress to streaming platforms. This guide shows you how to monitor deliveries and what to do if issues arise.

Where to Check Delivery Status

From Your Dashboard

The main dashboard shows recent releases and their current status at a glance.

From Your Releases List

1. Go to Catalogue > My Releases.
2. Look at the status column for each release.
3. Click a release to see detailed delivery information.

From the Distribution Page

For a comprehensive view of all deliveries:

1. Go to Distribution from the main menu
2. Click the Distribution All tab
3. View all pending and recent deliveries across all releases

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Understanding Delivery Status

Your release goes through several stages on its way to streaming platforms.

Overall Release Status

Status	What It Means
Draft	Release is still being created
Pending Review	Submitted and waiting for LabelGrid review
Approved	Passed review, delivery is starting
Delivering	Being sent to streaming platforms
Distributed	Sent to all selected outlets
Live	Available on streaming platforms
Error	Issue requires attention

Per-Outlet Status

Each streaming platform has its own delivery status:

Status	Icon	What It Means
Queued	Clock	Waiting to be sent to this platform
Delivering	Spinner	Currently being transmitted
Delivered	Checkmark	Platform received it, processing
Live	Green dot	Available to listeners
Error	Red X	Problem occurred
Scheduled	Calendar	Will go live on release date

Note

A release can show “Delivered” to a platform but not yet be “Live” if your release date is in the future.

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The Delivery Timeline

Understanding typical timelines helps set expectations.

After Approval

Hour 0    → Approved
Hours 1-4 → Queued for delivery
Hours 4-24 → Delivering to platforms
Days 1-3  → Most platforms show "Delivered"
Days 2-5  → Major platforms go Live
Days 5-14 → Specialist platforms go Live

Platform-Specific Timelines

Platform	Typical Time After Approval
Spotify	2-5 business days
Apple Music	1-3 business days
Amazon Music	2-5 business days
YouTube Music	2-5 business days
TikTok	1-2 business days
Instagram/Facebook	2-5 business days
Deezer	2-5 business days
TIDAL	2-5 business days
Beatport	5-14 business days
SoundCloud	1-3 business days

Caution

These timelines assume your release date has arrived. If your release date is in the future, platforms will hold the content until that date.

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Viewing Detailed Delivery Information

To see complete delivery details for a release:

1. Go to Catalogue > My Releases.
2. Click on your release.
3. Scroll to the Delivery Status section.

Information Shown

For each outlet, you’ll see:

Field	Description
Platform name	Which streaming service
Status	Current delivery stage
Last updated	When status last changed
Expected live	When it should be available
Error details	If applicable, what went wrong

Expanding Details

Click on any platform row to expand and see:

• Full delivery history for that platform
• Any error messages or warnings
• Retry options (if applicable)

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Delivery Notifications

Stay informed without constantly checking the dashboard.

Email Notifications

LabelGrid sends email updates for:

• Release approved
• Delivery complete to major platforms
• Release is live
• Any errors that need attention

Configuring Notifications

1. Go to Settings > Notifications.
2. Toggle delivery notifications on/off.
3. Choose which events trigger emails.

Recommendation: Keep at least “Release Live” and “Delivery Error” notifications enabled.

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When Something’s Wrong

Sometimes deliveries don’t go as planned. Here’s how to identify and address issues.

Red Flags to Watch For

Symptom	Possible Cause
Stuck on “Delivering” for days	Platform processing backlog
Error status	Metadata or content issue
Some platforms delivered, others not	Platform-specific requirements
Past release date, still not live	Processing delay or error

Common Delivery Errors

Duplicate Content

What it means: The platform believes this content already exists.

Possible causes:

• Same ISRC used for a different track
• Release was previously distributed by another distributor
• Platform confusion with similar content

How to fix:

1. Check if the content is actually already on the platform
2. If it’s from another distributor, request a transfer
3. Contact support if neither applies

Invalid Metadata

What it means: Something in your release information doesn’t meet platform requirements.

Possible causes:

• Special characters not supported
• Field exceeds character limit
• Required field missing or malformed

How to fix:

1. Review the specific error message
2. Check the field mentioned for formatting issues
3. Update and resubmit

Technical Error

What it means: A temporary technical issue occurred.

Possible causes:

• Platform API issue
• Network problem during delivery
• Temporary service disruption

What to do:

1. Wait 24-48 hours - often resolves automatically
2. If persists, contact support

Content Policy Rejection

What it means: The platform flagged potential policy issues.

Possible causes:

• Copyright concern
• Content guideline violation
• Artwork compliance issue

How to fix:

1. Review the specific rejection reason
2. Ensure you have rights to all content
3. Check artwork against platform guidelines
4. Contact support if you believe it’s an error

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Troubleshooting Common Situations

My release is live on some platforms but not others

This is normal. Different platforms process at different speeds.

When to be concerned:

• If it’s been more than 7 days for major platforms
• If it’s been more than 14 days for any platform

What to do:

1. Check the specific platform’s status in your dashboard
2. Look for any error messages
3. If no errors and just slow, wait a few more days
4. Contact support if still missing after expected timeframe

My release date passed but it’s not live

Check these things:

1. Approval status - Was the release approved before the date?
2. Delivery status - Is delivery complete to each platform?
3. Platform processing - Some platforms are slower
4. Time zones - Releases typically go live at midnight in each territory

If everything shows “Delivered” but not “Live”:

• Platforms may be processing
• Wait 24-48 hours after release date
• Check by searching on the platform directly

I need to fix something on a delivered release

What you can change:

• Minor metadata corrections (titles, credits)
• Adding outlets that weren’t originally selected

What requires a new release:

• Changing audio files
• Significantly changing artwork
• Adding/removing tracks

How to make corrections:

1. Contact support with the specific changes needed
2. Some changes can be made without pulling the release
3. Larger changes may require takedown and resubmission

A platform shows an error but others are fine

Platform-specific issues:

1. Check the error message for that platform
2. That platform may have stricter requirements
3. The content may already exist on that specific platform

Resolution:

1. Address the specific error mentioned
2. Request a redeliver to just that platform
3. Contact support if the error isn’t clear

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Monitoring Best Practices

Daily Checks (During Delivery)

• Check overall release status
• Review any error notifications
• Note which platforms have delivered

After Going Live

• Verify the release is searchable on major platforms
• Check that all tracks appear correctly
• Confirm artwork displays properly
• Test links work correctly

What to Document

If you need to contact support, have this ready:

• Release title and catalog number
• Which platforms have issues
• Specific error messages
• Screenshots of the delivery status

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Using the Delivery History

LabelGrid keeps a full history of delivery events for each release.

Viewing History

1. Open your release.
2. Go to the Delivery Status section.
3. Click View History.

History Shows

• Every status change with timestamp
• Any errors and when they occurred
• Retry attempts
• Final delivery confirmation

This history is useful when:

• Troubleshooting what went wrong
• Verifying when content was delivered
• Providing information to support

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Expediting Deliveries

Can Deliveries Be Rushed?

Generally, no. Delivery times depend on:

• Platform processing speeds (outside LabelGrid’s control)
• Queue positions
• Technical processing requirements

What You Can Control

• Submit early - The most reliable way to ensure timely delivery
• Clean metadata - Reduces processing delays
• Proper formats - Avoids rejection and resubmission

If You’re in a Bind

Contact support if you have:

• A genuine emergency (news-related release, etc.)
• A delayed delivery with no explanation
• An error you can’t resolve

Support may be able to:

• Investigate specific platform issues
• Prioritize redelivery attempts
• Provide estimated resolution times

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Next Steps

• Store Links - Find and share links to your live release
• Distribution Lead Times - Plan future releases better
• Distributing a Release - Review the submission process

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Having delivery issues? Contact our support team with your release details and we’ll investigate.