Fixing Artist Profile Issues
Artist profile issues on streaming platforms can affect your discoverability and analytics. This guide explains common problems and how to fix them.
Common Artist Profile Problems
| Problem | Description |
|---|---|
| Duplicate profiles | Multiple profiles exist for the same artist |
| Wrong artist match | Your music appears under a different artist |
| Missing releases | Some releases don’t appear on your profile |
| Can’t claim profile | Unable to verify ownership |
| Profile information wrong | Bio, image, or details incorrect |
Duplicate Artist Profiles
Why Duplicates Happen
Duplicate profiles are created when:
- Artist name spelling varies between releases
- Special characters are handled differently
- A new profile is created instead of matching existing one
- Same name as another artist
How to Identify Duplicates
- Search for your artist name on the streaming platform
- Look for multiple profiles with similar names
- Check if your releases are split across profiles
- Note the profile URLs/IDs for each duplicate
Fixing Duplicates on Spotify
To merge duplicate Spotify profiles:
- Go to Spotify for Artists
- Claim both profiles (if possible)
- Use the Report a Problem feature
- Select “Merge artist profiles”
- Provide both profile URLs
- Explain which is the correct/primary profile
What Spotify needs:
- URLs of both profiles
- Which profile should be kept
- Proof you represent the artist
Fixing Duplicates on Apple Music
To merge Apple Music profiles:
- Go to Apple Music for Artists
- Claim your primary profile
- Contact Apple support through the platform
- Request profile merge
- Provide all profile IDs
Preventing Future Duplicates
- Use consistent spelling across all releases
- Include platform IDs in LabelGrid when known
- Check before releasing if artist already exists
Wrong Artist Match
Why Wrong Matches Happen
Your music may appear under another artist when:
- Another artist has the same or similar name
- Metadata matched to wrong existing profile
- Common name without distinguishing features
How to Fix Wrong Matches
Step 1: Identify the issue
- Note which releases are affected
- Find the correct artist profile (or confirm one doesn’t exist)
- Document the wrong profile where music appeared
Step 2: Contact LabelGrid support
- Provide release details (title, UPC, ISRC)
- Include both profile URLs (wrong and correct)
- We’ll re-deliver with corrected matching
Step 3: Contact the platform
- Use the platform’s artist tools to report the issue
- Request music be moved to correct profile
Preventing Wrong Matches
- Use unique artist names when possible
- Link to existing profiles in LabelGrid before releasing
- Include artist IDs in your release metadata
- Add distinguishing info to artist bio
Missing Releases on Profile
Why Releases Go Missing
Releases may not appear on your profile when:
- Artist name doesn’t match exactly
- Release is under a different artist profile
- Delivery hasn’t completed yet
- Platform ingestion issues
Troubleshooting Steps
1. Check delivery status in LabelGrid
- Verify the release was delivered successfully
- Check for any delivery errors
2. Verify artist name matches
- Compare the release artist name to your profile name
- Even small differences (spacing, punctuation) can cause issues
3. Check if it’s on a different profile
- Search for the release title
- See which artist profile it appears under
4. Allow processing time
- New releases can take hours to days to appear
- Catalog updates may take longer
Getting Releases Added to Correct Profile
- Confirm the release exists on the platform
- Contact platform support with:
- Release details (title, UPC)
- Correct artist profile URL
- Where the release currently appears
- Or contact LabelGrid to re-deliver with corrected data
Unable to Claim Artist Profile
Why Claiming Fails
You may be unable to claim a profile when:
- Another person has already claimed it
- Verification requirements not met
- Name doesn’t match releases exactly
- Platform can’t verify your identity
Claiming Through LabelGrid
If you can’t claim directly through the platform:
- Ensure you have releases delivered through LabelGrid
- Verify your artist name matches exactly
- Contact LabelGrid support
- We can help facilitate verification
Platform-Specific Claiming
Spotify for Artists:
- Requires active release on Spotify
- Verify via social media, distributor, or manager
- Start at artists.spotify.com
Apple Music for Artists:
- Requires Apple ID
- Music must be on Apple Music
- Start at artists.apple.com
YouTube Official Artist Channel:
- Requires YouTube account
- Must meet eligibility requirements
- Facilitated through distributor (contact us)
Profile Information Is Wrong
Fixing Bio and Images
Through platform tools:
- Most platforms let verified artists update their own bio and images
- Changes may take time to reflect
Through LabelGrid:
- Update artist profile in LabelGrid
- Information flows to platforms on next delivery
- Not all platforms accept all fields
What Can Be Updated
| Information | Update Method |
|---|---|
| Bio/Description | Platform tools or LabelGrid |
| Profile image | Platform tools |
| Header/Banner | Platform tools |
| Social links | Platform tools |
| Genre | Platform tools (some platforms) |
Platform-Specific Guides
Spotify Issues
Contact methods:
- Spotify for Artists dashboard > Help
- Spotify for Artists Support
Common fixes:
- Profile merges
- Release corrections
- Image updates
Apple Music Issues
Contact methods:
- Apple Music for Artists > Contact Support
- Apple Music for Artists Help
Common fixes:
- Profile claims
- Credit corrections
- Release associations
YouTube Music Issues
Contact methods:
- YouTube Studio > Help
- Through distributor (LabelGrid)
Common fixes:
- Official Artist Channel setup
- Topic channel to OAC migration
- Video associations
When to Contact LabelGrid Support
Contact us when:
- You’ve tried platform tools without success
- The issue requires re-delivery of releases
- You need help with verification/claiming
- Multiple platforms are affected
- The problem persists after platform support
What to include in your request:
- Artist name and LabelGrid profile
- Affected platforms
- Specific releases (title, UPC, ISRC)
- Screenshots of the issue
- What you’ve already tried
Prevention Checklist
Before releasing, verify:
- Artist name spelling is consistent with existing releases
- Artist profile ID is linked in LabelGrid (if exists)
- Artist name is unique or distinguishable
- Previous releases are on the correct profile
Need Help?
If you’re experiencing artist profile issues, contact our support team with details about the problem.