Contact Support

Need help? Our team is here to assist you. Choose the right option below based on your inquiry.

Submit a Support Request

You can submit a support request directly from our documentation:

Submit a Support Request

This form allows you to:

• Request technical support (for existing customers)
• Submit sales inquiries (for anyone)
• Attach screenshots and files
• Get a ticket reference number instantly

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How to Get Help

Technical Support (Existing Customers)

For help with your account, releases, distribution, or any technical issues.

Important: Use the same email address associated with your LabelGrid account to help us locate your account quickly.

What to include:

• What you’re trying to do
• What’s happening instead
• Any error messages you see
• Release or track names if applicable

Sales & General Inquiries

For questions about LabelGrid services, pricing, partnerships, or if you’re not yet a customer.

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What Happens After You Submit

• You’ll receive an email confirmation when your ticket is created
• Our team will review your request and respond via email
• You’ll get email notifications whenever we update your ticket
• You can reply to those emails to continue the conversation

Tips for Faster Resolution

• Be specific - Include release names, ISRCs, or UPCs when relevant
• Include screenshots - Visual examples help us understand the issue
• Check your spam folder - Our responses come from the ticketing system
• One issue per ticket - This helps us track and resolve each issue properly

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Submit a Support Request