Contact Support
Need help? Our team is here to assist you. Choose the right option below based on your inquiry.
Technical Support (Existing Customers)
For help with your account, releases, distribution, or any technical issues:
Open a Technical Support Ticket
How to Submit a Technical Support Request
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Use Your Registered Email
Submit your request using the same email address associated with your LabelGrid account. This helps us locate your account and respond faster.
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Describe Your Issue
Provide as much detail as possible:
- What you’re trying to do
- What’s happening instead
- Any error messages you see
- Release or track names if applicable
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Submit Your Request
After submitting, you’ll receive a confirmation email with your ticket number.
Sales & General Inquiries
For questions about LabelGrid services, pricing, or if you’re not yet a customer:
What Happens After You Submit
- You’ll receive an email confirmation when your ticket is created
- Our team will review your request and respond via email
- You’ll get email notifications whenever we update your ticket
- You can reply to those emails to continue the conversation
Tips for Faster Resolution
- Be specific - Include release names, ISRCs, or UPCs when relevant
- Include screenshots - Visual examples help us understand the issue
- Check your spam folder - Our responses come from the ticketing system
- One issue per ticket - This helps us track and resolve each issue properly